Last Updated: April 29, 2026
1. Who we are
WATERPIK is an online retailer focused on oral health products, including water flossers and replacement accessories. We serve customers across the United States with a simple, easy‑to‑use shopping experience.
2. Our business model
We operate exclusively online. We do not have any physical retail stores, showrooms, or pickup locations. All orders are processed through our fulfillment partners and shipped directly to your door.
3. Return address
If you need to return a product, please send it to our designated returns processing address:
WATERPIK Returns
13000 Aurora Close
Nevada City, CA 95959
United States
This address is for returns only and is not a retail store
4. What we offer
- A curated selection of water flossing devices and replacement tips
- Free shipping to the contiguous United States
- 30‑day returns with free return shipping and no restocking fee
- Secure checkout with Visa, MasterCard, and PayPal
5. Our commitment to you
We are dedicated to transparent policies and responsive customer service. If you have any question about your order or need assistance, our team is available by email and phone during business hours.
6. Contact us
For any inquiry, please visit our Contact Us page or email us directly at info@waterpik.cyou. We are here Monday through Friday, 9:00 AM – 6:00 PM PT.