Contact Us

Last Updated: April 29, 2026

1. Customer service contact information

We are here to help. You can reach us using any of the methods below.

Email:

info@waterpik.cyou

(Please include your order number if your inquiry relates to an existing order.)

Phone:

+1 (530) 575-8989

Our phone lines are open during business hours listed below.

Business address (returns and correspondence):

WATERPIK

13000 Aurora Close

Nevada City, CA 95959

United States

2. Business hours

Monday – Friday: 9:00 AM – 6:00 PM (Pacific Time)

Saturday – Sunday: Closed

We are closed on major U.S. federal holidays (New Year’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Christmas Day).

3. Response times

• Emails are typically answered within 1 business day.
• Phone calls during business hours are answered by a live representative when possible. If you reach voicemail, please leave a message with your name, phone number, and order number (if applicable). We will return your call within 1 business day.

4. For privacy-related inquiries

If you have questions about your personal data or wish to exercise your privacy rights, please email us at info@waterpik.cyou with the subject line “Privacy Request”.

5. Contact form

You may also use it to send us a message. Please note that email is the fastest way to reach us.