Last Updated: April 29, 2026
Welcome to the WATERPIK FAQ. Below you will find answers to our most common questions. If you need further assistance, please contact our support team.
Ordering & Shipping
Q: Do you offer free shipping?
A: Yes. We offer free shipping on all orders shipped within the contiguous United States. No minimum purchase is required. The price you see is the price you pay. We do not ship to Alaska, Hawaii, U.S. territories, or international addresses.
Q: How long will it take for my order to arrive?
A: After your order is processed, delivery within the contiguous United States typically takes 2–5 business days. Processing takes 1–2 business days (Monday–Friday, 9:00 AM – 6:00 PM PT, excluding major U.S. holidays). Orders placed after 2:00 PM PT begin processing the next business day.
Q: Can I track my order?
A: Yes. Once your order ships, you will receive a shipping confirmation email containing a tracking number and a link to the carrier’s tracking page (USPS, UPS, or FedEx). Tracking updates may take up to 24 hours to appear.
Q: Which payment methods do you accept?
A: We accept Visa, MasterCard, and PayPal. At this time, we do not accept American Express, Discover, or other electronic payment methods unless specifically announced.
Q: Do you ship outside the United States?
A: No. We currently ship exclusively to addresses within the contiguous United States. We do not ship to Alaska, Hawaii, APO/FPO addresses, PO boxes, or any international destinations.
Returns, Refunds & Guarantee
Q: What is your return policy?
A: We offer a 30‑day return policy. If you are not completely satisfied with your purchase, you may return the item within 30 calendar days from the date of delivery for a full refund. Products must be unused, in original packaging, and accompanied by proof of purchase.
Q: How do I start a return?
A: Please email our support team at info@waterpik.cyou with your order number and reason for return. You will receive a Return Authorization (RA) number and a prepaid return shipping label. Do not send returns without an RA number.
Q: Do I have to pay for return shipping?
A: No. We provide free return shipping for all eligible returns within the 30‑day window. A prepaid USPS/UPS/FedEx label will be emailed to you.
Q: Is there a restocking fee?
A: No. We do not charge any restocking fee. You will receive a full refund of the product price.
Q: How long does it take to get my refund?
A: After we receive and inspect the returned item at our returns facility, we process the refund within 1–2 business days. The refund will be issued to your original payment method (credit card or PayPal). Depending on your bank or card issuer, please allow 7–10 business days for the credit to appear in your account.
Q: Where do I send my return?
A: Returns must be sent to the following address (only after you have received a Return Authorization number):
WATERPIK Returns
13000 Aurora Close
Nevada City, CA 95959
United States
Q: What if I receive a damaged or defective product?
A: If your product arrives damaged or defective, please contact us within 7 days of delivery at info@waterpik.cyou with your order number and photos of the damage. We will arrange a replacement or full refund at no additional cost to you.
Product & Quality
Q: What does “WATERPIK Quality” mean?
A: Our brand is committed to providing reliable oral health products. Every item we sell is selected for quality and performance. If you have specific questions about a product, please contact our support team.
Q: Where are your products made?
A: Our products are sourced from manufacturing partners that meet our quality standards. For details about a specific product, please refer to the individual product page or contact us.
Customer Support
Q: How can I contact customer support?
A: You can reach us by:
- Email: info@waterpik.cyou (for all order, product, and return inquiries)
- Phone: +1 (530) 575-8989
- Mail (returns only): 13000 Aurora Close, Nevada City, CA 95959, United States
We do not have a physical retail store or public showroom.
Q: What are your customer support hours?
A: Our support team is available Monday through Friday, 9:00 AM – 6:00 PM Pacific Time (PT). We are closed on major U.S. federal holidays.
Q: How quickly do you respond to inquiries?
A: We aim to respond to all email inquiries within 1 business day. Phone calls during business hours are answered by a live representative when available. If you reach voicemail, please leave a message and we will return your call within 1 business day.
Note: This FAQ is part of our commitment to transparent and accurate information. All policies are fully described in our Shipping Policy, Return & Refund Policy, and other legal pages available in the footer of our website.